Support for TCU Online technical issues and questions is provided by the D2L Helpdesk representatives. The D2L Helpdesk is available 24 hours a day, 7 days a week, 365 days a year.

  • Call D2L: 877-325-7778 (Phone number is also available within TCU Online under Help on the nav bar.)
  • Chat with D2L now: (Link is also available within TCU Online under Help on the nav bar.)

If the D2L Helpdesk cannot resolve your issue, they will escalate it to the Koehler Center. The Koehler Center will provide further support M-F 8:00AM-5:00PM.


For help with tools associated with TCU Online, visit their specific resource and support pages, or contact the Koehler Center via the form below.


*Please note that TCU IT is the contact department for Box, Microsoft Office products, and Zoom. Please visit TCU IT Support to request support and learn more.