D2L Helpdesk Support: 24 hours a day, 7 days a week, 365 days a year

Support for TCU Online technical issues and questions is provided by the D2L Helpdesk representatives.

  • Call D2L: 877-325-7778 (Phone number is also available within TCU Online under Help on the nav bar.)
  • Chat with D2L now: (Link is also available within TCU Online under Help on the nav bar.)

If the D2L Helpdesk cannot resolve your issue, they will escalate it to the Koehler Center.

Koehler Center Support: Monday–Friday 8am–5pm

Support for TCU Online instructional questions and technical issues not resolved by D2L is provided by the Koehler Center during regular University business hours.

For help with tools associated with TCU Online, visit their specific resource and support pages, or contact the Koehler Center via the TCU Online Support Form.

To request TCU Online Additional Enrollments, Combined Courses, the Distance Learning Template, and Special Courses, see Faculty Requests.

Self-Guided Support

The resources below provide detailed, step-by-step support for common questions regarding TCU Online.

*Please note that TCU IT is the contact department for Box, Microsoft Office products, and Zoom. Please visit TCU IT Support to request support and learn more.