How can we help?

Self-Guided TCU Online Support

The resources below provide detailed help with common questions and how-to guides for TCU Online.

• Logging in to TCU Online
• Password Help for TCU Users
• Frequently Asked Questions
• The How-to Hub has documentation and videos for TCU Online
• Integrations, Publisher Content, and TCU Online Mobile Apps
• Semester Launch Checklist for Instructors
• Known Issues:   Instructors  | Students
• Platform Updates

Faculty Requests

• Request to Additional Enrollments (TAs or co-Instructors)
• Request a Blank Master or Sandbox (for development purposes)
• Request to Share/Combine Shells
• Request a Special Course (non-Registrar courses)

D2L Helpdesk – 24 hours a day, 7 days a week, 365 days a year

Support for TCU Online technical issues is provided by the D2L Helpdesk representatives.

• Call: 877-325-7778
• Chat is available within TCU Online under Help the nav bar.

TCU-Provided Support – Monday-Friday 8am-5pm

Support for TCU Online instructional questions and technical issues not resolved by the above routes is provided by the Koehler Center.

• Call us: 817-257-7434
• Email us: elearning@tcu.edu