How can we help?

Self-Guided Support

The resources below provide detailed, step-by-step support for common questions regarding TCU Online.

D2L Helpdesk Support: 24 hours a day, 7 days a week, 365 days a year

Support for TCU Online technical issues is provided by the D2L Helpdesk representatives.

  • Call D2L: 877-325-7778
  • Chat with D2L: available within TCU Online under Help on the nav bar.


Common Reasons for Contacting D2L Support

Instructors Students
  • Grades not populating to gradebook
  • Questions about TCU Online tools and settings
  • System error messages
  • Unable to see assigned content
  • Unable to submit / post items
  • System error messages


Koehler Center Support: Monday-Friday 8am-5pm

Support for TCU Online instructional questions and technical issues not resolved by the above routes is provided by the Koehler Center.

Common Reasons for Contacting TCU-Provided Support

Instructors Students
  • Course design and instructional questions
  • Missing courses or enrollments
  • Training opportunities:
  • Course not visible on TCU Online
  • Unable to submit / post items
  • Access issues for users without a TCU network account