Instructors can now select Practice Run from the agent context menu on the Agent List. This runs the agent, and reports back a list of users who met the specified criteria. Users identified in a practice run are not notified or emailed.
A practice run does not count as an action when using the Take action only the first time the agent’s criteria are satisfied for a user type of agent. As with existing Intelligent Agents, the agent must be turned on to trigger a practice run. In conjunction with the new history page, users can also now see the history of all practice runs.
Follow the steps below to run a Practice Run for an Intelligent Agent.