Troubleshooting Turnitin in TCU Online

Issue: I see an assignment submission showing an icon that says, “An originality report could not be generated for this file”.

What to do: If there are no other details in the icon’s message text, such as the file is not a supported type or does not include enough text, the generic error indicates an issue transferring the file to the Turnitin server. For assistance with troubleshooting, contact D2L Support.