On January 21, 2016, Pearson released a statement to Administrators for Pearson LearningStudio (eCollege), shared below.
“Pearson has made the decision to retire LearningStudio. We will honor and support Texas Christian University through the end of your LearningStudio contract.
Effective immediately, LearningStudio will be moved to sustain mode with intention to retire the platform upon contract end dates. No new features or enhancements will be developed. Pearson will continue to fix any high-priority production incidents and provide continued technical and customer support. All production incidents will follow normal Pearson escalation procedures and be consistent with our support of other Pearson products. Service teams and engineering teams will continue to support LearningStudio until retirement.
For Pearson, we see a better opportunity to provide value to our customers through our learning applications, such as MyLab/Mastering and Revel, and through our professional services, such as course design and online program management. While the LMS will endure as an important piece of academic infrastructure, we believe our dynamic learning applications, trusted content, and services are the way forward for Pearson.”
TCU has already been in the process of working on migration to D2L, however, this announcement has shifted our plan up 5 months. TCU will launch all spring 2017 courses in D2L, “TCU Online.” View the full Migration and Transition plan timeline.
FAQ about the Pearson announcement
Is Pearson retiring LearningStudio?
Pearson will support our LearningStudio customers through the end of their contracts and then retire LearningStudio. For Pearson, we see a better opportunity to provide value to our customers through our learning applications, such as MyLab/Mastering and REVEL, and through our professional services, such as course design and online program management.
Will Pearson continue to enhance LearningStudio and, if so, for how long?
LearningStudio will not be releasing new features or enhancements. Instead, it will be focused on stability and security of the existing platform.
Will Pearson continue to fix bugs on LearningStudio?
LearningStudio bugs that cause a P1 or P2 incident in production will be addressed. Bugs that do not cause production incidents will not be addressed.
What will be the approach for new Browser/OS releases?
LearningStudio will continue to maintain support for new major browser releases and OS releases based on market adoption.
Will Pearson continue to provide LearningStudio Product Roadmaps?
Stability roadmaps will be available on request. New feature and enhancement work will no longer have a roadmap.
What is Pearson’s long-term product and services strategy or roadmap?
Pearson sees its biggest opportunity in delivering personalized learning at scale via programs such such as MyLab/Mastering and REVEL, and through our professional services, such as course design and online program management.
What is Pearson’s plan to keep our support resources in place throughout this transition?
Strategic Customer Operations, Strategic Account Management, and 24×7 Tech Support will all remain in place, as it is today, through the duration of contracts.
If we need to renew our contract, can we?
No contract will be renewed past December 31, 2017.
Will Pearson continue to provide access to web services on demand and APIs throughout the transition period? Will they be available after the platform is officially retired?
The LearningStudio WSOD/API program will remain in place and supported for the duration of LearningStudio. If API access is needed post-retirement, please work with our API support team.