Compatibility issues in Internet Explorer (IE)

Symptoms

Users accessing TCU Online from the Internet Explorer (IE) browser might encounter some issues, such as Navbar is not displayed or is broken; HTML Editor does not work properly; General page content/ layout display issues.

Resolution

This can usually be resolved by changing the Compatibility Settings for IE.

  1. If the Compatibility View icon is visible on the address bar (screenshot below), click on it. Check whether this resolves the issue before going to Step 2.  If you can’t see the icon or clicking on it did not resolve the issue, go to Step 2.
    compatibility button
  2. From the Command bar select Tools > Compatibility View Settings [Don’t see the Command Bar? Review instructions to toggle the Command bar]:
    compatibility view settings
  3. Add the following site to use “Compatibility View.”  Type brightspace.com to Add this website, then click Add.  Click close.
  4. Close your browser, then open it once again. Login and the issue should be resolved.
  5. Still having issues? Contact the 24/7 support at 1-877-325-7778.

 

 

TCU-specific Documentation Tags

acceptable access accessibility accessible accommodations activate activate course activities ada additional additional time adjusted final grade android annotations announcements anonymous app apple apps assignment grader assignments athlete attachment attendance audio auditor banner best practice best practices binder blind marking bonus bookmark bookmarks calendar cancelled course categories category chat class engagement classlist class progress combined combined shell completion tracking content content statistics content tool copy copy course course access course admin course home course offering course shell course snapshot course title crash course data dates design disability discussion discussions document storage draft dropbox e-rater email email all classes email groups embed end date engagement english enroll enrollment enrollments event log event logs exam exams exclude exempt exempt grade exemptions export export grades extend access extension extra credit extra time Facebook faq far feedback file file extensions files file size file types final adjusted grades final calculated grades final grade final grades force locale french GA gardes google drive gradebook grade item grade items grademark grades grade scheme grading grading system group chat groups guest hide history homepage homepages hours tracking html html editor html template html templates hyperlink import import grades inactive individual insert stuff instructor instructor presence instructors intelligent agents iOS item items journal journals kanopy language library database limit link locale lockdown browser locker Log In login bookmark LOR manage dates master courses math missing class modules monitor mytcu name new faculty notifications offset offset dates originality overview pass/fail password pedagogical points peoplesoft permissions personalize photo platform requirements points post practice run preferences preview grades professor published pulse question library question pool questions quick link quicklinks quiz quiz import quizzes random sections record video release conditions release grades replace strings reply-to report request request bookmark reset reset quiz respondus restore restricted restrictions roles role switch rubrics scantron schedule scorm section change sections selectbox self-enroll self assessments set dates settings setup wizard shared shared shell shell shuffle snapshot solution spotlight sos spanish special access special class start date statistics student student grades students study abroad submission folder submission view submission views surveys TA table of contents teaching assistant technical requirements template test text text grade item time tips tool access trademark turnitin twitter update profile updates upload content user profile user progress verify enrollments video video note view as student viewer virtual classroom visibility visibility web conferencing weighted widget widgets